Terms & Conditions

Our terms and conditions apply to all transactions on the www.able-labels.co.uk website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Please also read our Privacy Policy section regarding personal information provided by you.

DELIVERY
All orders should be received within 10-15 days. Don’t worry if your order doesn’t arrive in one parcel as items are usually sent separately. Please allow 28 days to cover Bank Holidays and busy periods etc. We can deliver anywhere in the U.K. including the Channel Islands. We can also export to most countries for an extra postage charge which is calculated automatically. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. If we are unable to despatch your order within 21 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

PRICE POLICY
We try to ensure all prices quoted are correct and that products are accurately described on this website. If we discover an error in the price or description of the goods you have ordered, or there is a change in the rate of VAT, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

SHIPPING AND TAX
The price shown for the goods excludes shipping costs unless specifically stated. The charge for “Shipping” is shown on the Checkout page. The price you pay will include VAT. We are unable to deduct the VAT on orders from the Channel Islands or overseas.

CREDIT CARD CHARGING
We start the personalisation process as soon as your order is received and therefore your credit card will be charged within one working day of you confirming your order.

GUARANTEE
We will replace free of charge or refund in full where the personalisation mistake is ours or goods are defective in materials or workmanship. This “No Quibble” guarantee is in addition to your legal rights.

COLOURS
The colour of goods may vary slightly from that shown on the website due to limitations of browser software, monitors etc.

INDEMNITY
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.

AVAILABILITY
All products and services are subject to availability and may be withdrawn at any time. In the event that we are unable to supply the goods, we will inform you as soon as possible. A refund will be given where you have already paid for the goods.

JURISDICTION
All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English Courts applies to all such accepted orders.

ABOUT “COOKIES”
A cookie is a small piece of data which helps us to make our web site more user friendly as it allows us to determine how often particular pages are visited. Most web browsers automatically accept cookies but you have the right not to accept them. If you do not wish to receive cookies, we advise you to read the information supplied with your browser software. This should give you the choice to accept or reject them. None of your personal details, e.g. name, address, credit card details, are held in your cookie.

COMPANY INFORMATION
Able-Labels is the trading name of Able Direct Centre Limited which is a company incorporated in England and Wales and registered under company number 1104053. Our registered address is 5 Mallard Close, Earls Barton, Northampton NN6 0LS Tel: 01604 810781 or Fax: 01604 811251. VAT No: GB 120 1636 25.

TRADEMARKS
All brand names and product & service names used in this site are registered trademarks, trade names, service marks or copyright. No permission is given for the use of such brand names and product & service names by any other person, and such use may constitute an infringement of the holder's rights.

COPYRIGHT
All designs, text, graphics and their selection and arrangement on this website are the copyright of Able Direct Centre Limited, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Able Direct Centre Limited, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.

It is the customer’s responsibility to ensure that they have the appropriate permissions to use the images or photographs they provide us to fulfil their order. Able Labels holds no responsibility for any penalties or legal proceedings that may occur as a result of the customer not holding the relevant permissions.

CONSUMER RIGHTS
None of the above Terms and Conditions affects your statutory consumer rights.

NON RECEIPT OF GOODS
Delivery will usually be made within 7-10 days of receipt of your order. Our normal working hours are Monday to Friday 8.30am – 6.00pm. We only process and despatch orders within these times. All delivery and despatch timescales quoted on the website do not include weekends.

EMAIL OFFERS & VOUCHER CODES

  • Voucher codes apply to Able Labels products only
  • Only one voucher code can be used with each order.
  • We reserve the right to refuse without reason or remove any voucher code at any time without notice to you.


We always send an email to the email address you submitted to inform you when your order has been despatched, you can be sure that if you have received this email your order is in transit.

Where products have not arrived from the date ordered, we do not accept any liability unless you have advised us via email at sales@able-labels.co.uk of the matter within 28 days from the date on which you originally ordered the product.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

In the main the majority of our products are despatched via 2nd Class Royal Mail. If you have not received your order within the 28 day period, you must check with your local Royal Mail office even if you have not been given due notification that the goods are being held at the local depot.

Where goods have been reprinted due to failed delivery, if subsequently the original order is returned to us due to incorrect delivery information, then the customer will be liable for the recovery of all costs associated to the replacement of the order.

If you have not notified us with 28 days of ordering that your goods have not been received, we cannot offer a refund or replacement.

THANK YOU
For taking the time to read this information. Please feel free to access it at any time.


Back to School Cashback scheme
To benefit from the Able-Labels Schools scheme your chosen school needs to be registered and allocated a unique Able Labels code. There is a limit of one code per School.

All purchases on the Able Labels website will generate cash-back as long as the code is applied at the on-line till. Cash-back is applicable to full price products only and excludes VAT and Post and Packaging charges.

Cash-back contributions may vary seasonally. The contribution rate is 20% of retail price ex VAT and P&P. This rate will be reviewed on January 31st 2015.

Funds allocated to each registered school will be paid by cheque to The Bursar, XYZ school...at the end of October 2014 and quarterly thereafter. We will combine all the funds raised under each code into one payment. Cheques can only be made out to the School itself, as above.

Please note any items returned for a full refund will reduce the total cash-back allocated to your chosen organisation by the original cash-back amount applied.

NO RISK – Your cash-back carries no risk to the school, group or charity concerned. They receive the entire cash-back, and are not charged any fees or promotional costs.

Able Labels at all times reserves the right to decline an order or orders for any reason and in the event of any dispute. The Chairman of Able Labels decision shall be final.


Care Homes Cashback scheme
To benefit from the Able-Labels Care Homes scheme your chosen Care Home needs to be registered and allocated a unique Able Labels code. There is a limit of one code per Care Home.

All purchases on the Able Labels website will generate cash-back as long as the code is applied at the on-line till. Cash-back is applicable to full price products only and excludes VAT and Post and Packaging charges.

Cash-back contributions may vary seasonally. The contribution rate is 25% of retail price ex VAT and P&P. This rate will be reviewed on January 31st 2015.

Funds allocated to each registered Care Home will be paid by cheque to The Manager, XYZ Care Home...at the end of October 2014 and quarterly thereafter. We will combine all the funds raised under each code into one payment. Cheques can only be made out to Care Home itself, as above.

Please note any items returned for a full refund will reduce the total cash-back allocated to your chosen organisation by the original cash-back amount applied.

NO RISK – Your cash-back carries no risk to the Care Home, group or charity concerned. They receive the entire cash-back, and are not charged any fees or promotional costs.

Able Labels at all times reserves the right to decline an order or orders for any reason and in the event of any dispute. The Chairman of Able Labels decision shall be final.